This Refund Policy explains the circumstances under which refunds may be issued by PhotoGrid UK. By booking our services or making any payment, you confirm that you have read, understood, and agreed to this Refund Policy in conjunction with our Terms and Conditions and Cancellation Policy.
PhotoGrid UK operates a strict no-refund policy for deposits and confirmed bookings, except where expressly stated in this policy. This is due to the bespoke nature of our services, advance preparation, and the reservation of event dates.
All deposits are non-refundable under all circumstances. Deposits secure your event date and cover administrative, planning, and equipment allocation costs.
Refunds for cancellations are governed by our Cancellation Policy. In summary:
Cancellations made within the notice periods specified in our Cancellation Policy are not eligible for refunds.
Where a refund is approved, it shall exclude the deposit and any third-party processing fees.
A refund may be considered where PhotoGrid UK is unable to deliver the agreed service due to reasons solely attributable to us and not caused by external factors such as venue issues, power failure, internet disruption, guest behaviour, or force majeure events.
Any refund issued shall be proportionate to the affected portion of the service and shall not exceed the total amount paid.
Minor technical interruptions that do not materially affect the overall delivery of the service do not qualify for a refund. Where a significant technical failure occurs and cannot be reasonably remedied on-site, PhotoGrid UK may, at its discretion, offer a partial refund or service credit.
No refunds will be issued for:
Delays caused by the client, guests, venue staff, or late access to the venue
Reduced service time due to schedule changes or interruptions beyond our control
Inadequate power supply or unsuitable venue conditions
Approved refunds will be processed using the original payment method within a reasonable timeframe. Processing times may vary depending on the payment provider. Any transaction or processing fees incurred are non-refundable.
At our discretion, PhotoGrid UK may offer a service credit in place of a monetary refund. Service credits are non-transferable and must be used within a specified timeframe.
Nothing in this Refund Policy affects your statutory rights under UK consumer protection laws.
PhotoGrid UK reserves the right to amend this Refund Policy at any time. The version in effect at the time of booking shall apply.
